Warranty

Lifetime Warranty

At Luxxria, we believe jewelry should be cherished for a lifetime. That's why we proudly offer a Lifetime Warranty on selected products, ensuring your complete confidence in every purchase.

What Does Our Warranty Cover?

Our Lifetime Warranty covers:

  • Manufacturing defects

  • Craftsmanship issues

  • Faulty clasps or closures

  • Defects in materials under normal use

If your item is found to have a covered defect, we will repair or replace it free of charge.

What Is Not Covered?

Our warranty does not cover:

  • Loss or theft of jewelry

  • Accidental damage

  • Improper use or handling

  • Damage caused by unauthorized repairs or modifications

  • Normal wear and tear, including scratches, fading, or tarnishing over time

  • Damage caused by exposure to chemicals, perfumes, or excessive moisture

How to Make a Warranty Claim

If you believe your jewelry has a manufacturing defect:

  1. Email our support team at support@luxxria.com

  2. Include:

    • Your order number

    • A brief description of the issue

    • Clear photos of the item

Our team will review your request and guide you through the next steps.

Repair or Replacement

Once we receive and inspect your item:

  • If the issue is covered under warranty, we will repair or replace the item at no cost.

  • If the original item is no longer available, we may offer a similar item of equal value.

Shipping

Customers are responsible for shipping the item safely to our designated return address. We recommend using a tracked shipping service.

Additional Information

  • The Lifetime Warranty is valid only for the original purchaser.

  • Proof of purchase or order number is required for all warranty claims.

  • This warranty does not affect your statutory rights under applicable consumer protection laws.

Luxxria reserves the right to modify or discontinue this warranty policy at any time. Any claims submitted before such changes will be honored according to the policy in effect at the time of purchase.

If you have any questions regarding our warranty, please contact us at:

support@luxxria.com

We're always here to help.