FAQ

Frequently Asked Questions

Welcome to Luxxria. We've answered the most common questions below. If you need any further assistance, please contact us at support@luxxria.com.

Where is my order confirmation?

After placing your order, you will receive an order confirmation email within a few minutes. If you can't find it, please check your spam or promotions folder.

Where can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to track your package at any time.

How long does shipping take?

Orders are processed within 1–3 business days.

Estimated delivery times:

United Kingdom: 5–10 business days
Europe: 5–12 business days
United States & Canada: 7–15 business days
Rest of the World: 7–20 business days

Please note that delivery times may vary during holidays or high-demand periods.

Where is my order? Has it shipped yet?

If your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If you haven't received any update after 3 business days, please contact us and we'll be happy to assist you.

My delivery attempt failed. What should I do?

If a delivery attempt fails, your local courier may:

Attempt redelivery
Hold your package at a nearby collection point

Please contact your local courier first. If you need any assistance, feel free to contact our support team.

What payment methods do you accept?

We accept secure payments through:

Visa
Mastercard
PayPal
Apple Pay
Google Pay
American Express

All transactions are securely encrypted and processed through trusted payment providers.

Are your products waterproof?

Our jewelry is crafted from premium materials designed for everyday wear.

Many of our pieces are water-resistant, however, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals to maintain their shine and longevity.